The Use of Artificial Intelligence in the E-Governance of Higher Education Institutions
Rathod, Rajshree
Professor, Tilak college of Education, Pune, Maharashtra
Abstract
Artificial Intelligence (AI) is transforming the e-governance of higher education institutions (HEIs) by enhancing administrative efficiency, optimizing academic management, improving resource allocation, and fostering stakeholder engagement. AI-powered tools streamline admissions, student record management, and attendance tracking, reducing manual effort and increasing accuracy. In academic governance, AI facilitates dynamic curriculum design, predictive analytics for student success, and adaptive learning platforms, ensuring personalized education. Additionally, AI aids in infrastructure management, financial planning, and energy conservation, leading to cost-effective resource utilization. AI-driven decision-making tools assist institutions in enrolment predictions, performance analytics, and policy formulation based on data-driven insights. Stakeholder engagement is strengthened through personalized notifications, AI-powered grievance redressal, and alumni management systems. Despite its numerous benefits, AI integration in HEIs presents challenges, including concerns over data privacy, algorithmic bias, resistance to technological adoption, and high implementation costs. Ethical considerations such as bias mitigation, transparency, accountability, and inclusivity are crucial for responsible AI deployment. Real-world case studies from institutions like Georgia State University, IIT Hyderabad, and the University of Melbourne demonstrate AI’s transformative potential in higher education governance. Future advancements, including AI integration with blockchain and IoT, data-driven policymaking, and global collaborations, promise a smarter, more responsive education system. While AI significantly enhances e-governance, a balanced approach addressing ethical and infrastructural challenges is essential for its sustainable and equitable implementation. By adopting AI responsibly, HEIs can improve operational efficiency, enhance educational quality, and drive innovation in governance, ensuring a more inclusive and effective higher education ecosystem.
Keywords: Artificial Intelligence, E-Governance, Higher Education Institutions, Academic Management, Resource Optimization, Ethical AI
Impact Statement
The research paper “The Use of Artificial Intelligence in the E-Governance of Higher Education Institutions” offers a forward-looking analysis of how AI technologies are transforming administrative, academic, and decision-making processes within higher education. By examining real-world applications such as predictive analytics for student retention, automated grievance redressal systems, intelligent admission platforms, and AI-driven performance monitoring tools, the study showcases how AI enhances transparency, efficiency, and responsiveness in institutional governance.
The paper’s impact is multifaceted: it not only highlights the technological advancements redefining governance frameworks but also addresses challenges related to data privacy, ethical AI use, and digital readiness among stakeholders. By identifying key enablers and barriers, the research equips policymakers, educational administrators, and technologists with a roadmap for implementing AI in ways that are scalable, inclusive, and aligned with institutional goals. Overall, this study contributes meaningfully to the discourse on digital transformation in higher education. It underscores AI’s potential to streamline operations, support data-informed decisions, and improve service delivery—ultimately fostering more agile, accountable, and student-centered governance systems in academic institutions.
About Author
Prof.Dr. Rajshree Rathod,
A distinguished scholar and educator, She holds an impressive array of qualifications, including an M.A. in English, M.Ed., M.Phill, Ph.D., NET, and SET. Her illustrious career spans over two decades, during which she has made significant contributions to the field of education. Currently serving as a Professor at S.P. Mandalis Tilak College of Education since 2004, Dr. Rathod’s dedication to academic excellence is evident through her guidance of six doctoral students. Her scholarly pursuits extend beyond the classroom, as she actively participates in shaping the academic landscape as a Board of Studies Member of the interdisciplinary faculty at Savitribai Phule Pune University.
Dr. Rathod’s remarkable achievements have garnered recognition on both national and international platforms. She has been honored with prestigious accolades such as the Global Teacher Educator Award-2022 and the Indian Youth Icon Award-2022, affirming her commitment to excellence in education. Her scholarly endeavors are reflected in her extensive publication record, with over 28 papers published in reputable journals at the national and international levels. Additionally, Dr. Rathod’s engagement with academic discourse is evidenced by her participation in various seminars, conferences, and workshops, where she shares her insights and expertise with fellow educators.
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