Professional Overview
Ms. Noha Al-Ghazaly is a dynamic Learning and Development (L&D) professional with over 16 years of experience across the aviation, customer service, and educational solution sectors. Currently serving as the Learning & Development Manager at Educators Learning Solutions (ELS-UK), she is an expert in identifying organizational development needs and designing strategic learning initiatives that align with corporate goals. She is an Associate Member of the Chartered Institute of Management & Leadership (CIML-USA) and a Certified Training Manager.
Academic Background
- Master of Business Administration (MBA): Ain Shams University (Expected completion 2024).
- B.A. in Arts (English Department): Ain Shams University (2007).
- Continuing Education: Holds certifications in Leadership Strategies for Women, Strategic Planning, and Instructional Design Essentials from LinkedIn Learning.
Leadership & Professional Experience
- L&D Management: Since 2023, she has overseen the creation and implementation of training programs, assessment of training effectiveness, and the refinement of professional growth strategies at ELS-UK.
- Aviation & Operations: Spent over 11 years with Saudi Arabian Airlines, progressing from Guest Service Agent to Supervisor and eventually In-flight Catering Quality & Hygiene Auditor.
- Quality Control: Specialized in evaluating catering facilities, ensuring food safety compliance (HACCP), and monitoring flight service performance.
- Customer Relations: Held various roles at Rayan Air and Etisalat Egypt, focusing on high-level customer support and problem resolution.
Professional Memberships & Certifications
- Associate Member: Chartered Institute of Management and Leadership (CIML-USA).
- Certified Training Manager: Arab Trainers Union – Amman, Jordan.
Areas of Specialization
- Learning & Development Strategy
- Instructional Design and Employee Growth
- Quality & Hygiene Auditing (Catering & Aviation)
- Strategic Planning and Leadership